Terms & Conditions rm999 — Rights, Responsibilities & Platform Rules for Malaysia

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and rm999 ("Company", "we", "us"), which operates the online betting and casino platform at rm999.top ("Platform"). This document takes full effect when you register an account, make a deposit, or use any services provided by rm999.

By accessing or using the rm999 Platform, you confirm that you have read, understood, and agreed to be bound by all provisions of these Terms, including the Privacy Policy and Responsible Gambling Policy, which form part of this overall agreement. If you are using the rm999 Platform on behalf of an organisation or third party, you warrant that you have the authority to bind that party to these Terms.

Rm999 reserves the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon being published on the Platform. Your continued use of rm999 following any changes constitutes acceptance of the updated Terms. It is your responsibility to review the rm999 Terms & Conditions page periodically.

To register and use rm999's services, you must fully meet all of the following criteria:

• Be at least 18 years years of age at the time of registration;
• Resident in or located in Malaysia at the time of using the platform;
• Hold a valid, active Malaysian phone number capable of receiving SMS verification;
• Not subject to any gambling prohibition imposed by a court or relevant authority;
• Not register using false information, another person's name, or a fabricated identity;
• Not have had an account previously closed by rm999 due to a breach of terms.

Each individual is only permitted to hold one rm999 account only. Opening multiple accounts under the same individual — even using different details — is a serious breach of these Terms. rm999 reserves the right to freeze or close all such accounts and withhold the balances therein pending the outcome of an investigation.

Rm999 reserves the right to request additional identity verification documents at any time, including copies of your ID, bank statements, or any other documents deemed necessary for Anti-Money Laundering (AML) compliance or consumer protection purposes.

Rm999 operates exclusively in Malaysian Ringgit (RM / MYR). All deposits, bets, winnings, and withdrawals are processed in MYR. rm999 does not accept foreign currencies directly — any transaction in a currency other than MYR will be automatically rejected by the system.

Rm999 accepts the following approved Malaysian digital payment methods for deposits:

• Touch 'n Go eWallet — credited within 1–2 minutes;
• GrabPay — credited within 1–2 minutes;
• DuitNow (direct transfer) — within 2–5 minutes;
• ShopeePay — credited within 1–2 minutes;
• Boost — credited within 1–3 minutes;
• FPX — Maybank2u — within 2–5 minutes;
• FPX — CIMB Clicks — within 2–5 minutes.

The minimum deposit to your rm999 account is RM 10 per transaction. No general maximum limit is set; however, rm999 reserves the right to impose daily transaction limits on specific accounts for security or regulatory compliance reasons. All successful deposits are automatically credited to your rm999 account balance and available for immediate use.

Withdrawals from your rm999 account can only be processed to the same payment method used for your most recent deposit, or to a verified eWallet account registered in your own name. rm999 does not process withdrawals to third-party accounts for security and Anti-Money Laundering compliance reasons.

The minimum withdrawal amount is RM 20 per transaction. Withdrawals to verified eWallets are processed within 5 to 15 minutes. In certain circumstances, such as required security checks, processing may take up to 24 hours. rm999 will notify members if a withdrawal requires additional processing time.

Prior to a member's first withdrawal, rm999 reserves the right to request identity verification (KYC — Know Your Customer). This process may involve submitting a copy of your identification card and proof of ownership of the payment method used. This is a standard measure to protect all rm999 members from fraudulent activity.

• Withdrawal to Touch 'n Go eWallet: 5–15 minutes;
• Withdrawals to GrabPay / ShopeePay: 5–15 minutes;
• Withdrawals via DuitNow: 5–20 minutes;
• Withdrawal to a bank account via FPX: 15–60 minutes.

Rm999 offers a range of bonuses to both new and existing members, including a Welcome Bonus, Weekly Cashback, Game Rebates, and Periodic Challenges. All rm999 bonuses are subject to specific wagering (rollover) requirements tied to each promotion. Full terms for each bonus are provided in the relevant promotion's terms.

General rules applicable to all rm999 bonuses:

• Bonuses cannot be directly converted to cash before the rollover requirement has been met;
• Bonuses cannot be transferred between different rm999 accounts;
• Each member is entitled to claim each type of promotion only at the frequency specified (once, daily, weekly, etc.);
• Rm999 reserves the right to void bonuses where there is evidence of promotional system abuse, including placing simultaneous bets on both sides of the same match;
• Withdrawals made before the rollover requirement is met will result in the cancellation of the bonus and any bonus-related winnings.

All games available on rm999 — including Live Casino (baccarat, blackjack, roulette, Dragon Tiger), Sports Betting (Malaysia Super League, EPL, badminton, cricket), Virtual Sports, and Lottery — are subject to game-specific rules applicable to each category.

General rules governing bets placed on rm999 are as follows:

• Bets confirmed by the rm999 system are binding and cannot be cancelled by the member except in the event of a verified technical error;
• If a match or game is postponed or cancelled, rm999 will refund the relevant bet in accordance with the policy established for each game type;
• In the event of a visual, technical, or significant odds error, rm999 reserves the right to void the affected bet and refund the original stake to the member's account;
• Live Casino game outcomes resulting from the actions of a real, physical dealer are final and not subject to review;
• For Sports Betting, rm999 follows the official results issued by the relevant sporting authority as the final reference for all outcomes.

Rm999 uses a certified random number generator (RNG) for all computer-based games. This system ensures that every outcome is independent, random, and cannot be predicted or manipulated by any party, including rm999 itself.

To protect all rm999 members and maintain a fair gaming environment, the following are strictly prohibited on the rm999 platform:

• Registration of multiple accounts by the same individual;
• Use of automated software, bots, scripts, or third-party tools to play or place bets;
• Intentional manipulation of odds or deliberate exploitation of platform technical errors;
• Player collusion to exploit the rm999 gaming system;
• Money laundering or any suspicious financial activity conducted through the rm999 platform;
• Registering with false information or using another person's identity;
• Any attempt to hack, breach, or interfere with rm999's security systems;
• Use of a payment method not registered in your own name without prior written authorisation from rm999.

Rm999 employs an advanced monitoring system to detect unusual or suspicious behavioural patterns. Any account suspected of violating the above rules will be temporarily suspended pending investigation and may be subject to further action, including permanent account closure and reporting to the relevant authorities where necessary.

Rm999 reserves the right to suspend, freeze, or close any member account at any time, including but not limited to the following reasons:

• Violation of any provision of these Terms & Conditions;
• Failure to submit the required identity verification documents within the stipulated timeframe;
• Activity suspected to involve fraud, money laundering, or any other unlawful conduct;
• Voluntary self-suspension requests submitted by the member for responsible gambling purposes;
• Instructions from authorities under applicable laws or regulations.

Members may also close their rm999 account at any time by contacting the rm999 support team. Prior to closure, rm999 will ensure any valid remaining balance is returned to the verified payment method on file, subject to all applicable withdrawal conditions.

Rm999 collects, processes, and stores members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data collected includes registration details, transaction records, gaming activity data, and device information used to access the rm999 platform.

Rm999 is committed to:

• Not selling or disclosing members' personal data to third parties for marketing purposes without consent;
• Protecting all data with industry-standard 256-bit SSL encryption;
• Delete or anonymise personal data that is no longer required for legal or operational purposes;
• Grants members the right to access, correct, or request the deletion of their personal data.

For complete details on how rm999 manages your personal data, please refer to Privacy Policy rm999, which forms part of this overall agreement.

Rm999 provides the platform on an "as is" basis and makes no implied warranties regarding continuous availability, accuracy of information, or game outcomes. rm999's liability is limited to the value of the active deposit balance in your account at the time any confirmed technical issue occurs.

Rm999 shall not be held liable for losses arising from:

• Internet or network disruptions beyond rm999's control;
• Game outcomes arising from information misinterpreted by the member;
• Unauthorised access to a member's account resulting from the member's own failure to keep their password secure;
• Gambling losses that are a natural outcome of betting activities undertaken voluntarily;
• Any technical disruption caused by third parties such as internet service providers or financial institutions.

Rm999 takes player wellbeing seriously. We believe gambling should remain a source of entertainment, not a cause of financial stress or personal hardship. The rm999 platform provides the following self-control tools to help members play within healthy limits:

• Daily/Weekly Deposit Limits: Set a maximum amount you can deposit within a given period;
• Loss Limit: Set a maximum net loss limit within a given period;
• Betting Limits: Cap the maximum stake amount per bet;
• Temporary Break: Voluntarily suspend your account for anywhere between 24 hours and 30 days;
• Self-Exclusion: Request permanent account closure if needed.

If you are concerned about your own gambling habits or those of someone you know, please refer to the Responsible Gambling rm999 for more information and support resources available in Malaysia.

Rm999 reserves the right to modify these Terms & Conditions at any time. Any amendments will be published on this page with an updated effective date. Continued use of the rm999 platform following any amendment constitutes acceptance of the revised terms. rm999 encourages all members to review this page periodically to stay informed of the latest version.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be referred to good-faith negotiation between both parties. Should negotiation fail, the dispute will be referred to the relevant courts of competent jurisdiction in Malaysia.

For any enquiries regarding rm999 Terms & Conditions, you may reach our support team via 24/7 live chat within the platform or by email at support@rm999.top. The rm999 team's average response time for live chat enquiries is under three minutes.