Rm999 takes the protection of every member's personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to know, and we are committed to keeping you informed.
This goes beyond mere legal compliance — it reflects how rm999 respects every Malaysian member
Every piece of information you submit to the rm999 platform — from login credentials and personal details to financial transaction data — is protected with the same 256-bit SSL encryption used by Malaysia's leading banking institutions. None of your data travels in a form that can be read by unauthorised parties.
Industry-Grade EncryptionRm999 is fully compliant with the Personal Data Protection Act 2010 (PDPA) — Malaysia's primary data protection legislation. This means the collection, processing, and storage of your personal data at rm999 is conducted within a legally recognised framework in Malaysia.
Fully PDPA 2010 CompliantRm999 has never and will never sell, rent, or disclose members' personal data to any third party for marketing purposes without the member's explicit consent. Your data belongs to you — rm999 uses it only for the purposes you agreed to at the time of registration.
No Data Sales to Third PartiesIn accordance with PDPA 2010, every rm999 member has the full right to request access to their stored personal data, to request correction of any inaccurate information, and in certain circumstances, to request deletion of their personal data from rm999's systems. Please contact our support team to exercise these rights.
Full Member Rights Under PDPARm999 only uses cookies that are necessary for platform functionality and improving your user experience. We do not deploy invasive cross-site tracking technologies. You can manage your cookie settings through your browser at any time without affecting core rm999 platform functionality.
Minimal & Transparent CookiesRm999's security systems monitor for cyber threats around the clock, 24 hours a day. In the event of a data security incident that may affect members, rm999 is committed to notifying affected members within the timeframe stipulated by PDPA and to taking immediate remedial action.
24/7 Cyber MonitoringImportant Note: This Privacy Policy explains how rm999 collects and manages your personal data. By registering for or using the rm999 platform, you agree to the terms set out in this document. Please read it carefully and contact us if you have any questions.
Rm999 ("we", "the Company"), which operates the online casino and betting platform at rm999.top ("Platform"), is committed to protecting the privacy and security of the personal data of every individual who uses our services. This Privacy Policy has been prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its applicable regulations.
This document provides a comprehensive explanation of: what personal data rm999 collects from you, the purposes for which it is used, how your data is protected, with whom your data may be shared within the limits permitted by law, and what rights you have regarding the personal data rm999 holds about you.
This Policy applies to all users of the rm999 Platform, including registered members, visitors browsing the platform without logging in, and any individuals who interact with rm999 through customer support channels, email, or any other communication channels we operate. By using the rm999 Platform in any capacity, you agree to be bound by this Privacy Policy.
Rm999 collects personal data in several ways depending on how you interact with our platform. The following are the categories of data that may be collected:
Data You Provide Directly:
Automatically Collected Data:
rm999 does not store credit or debit card numbers directly. All financial transactions are processed through third-party payment providers that maintain their own security compliance standards.
Rm999 uses collected personal data solely for legitimate, necessary purposes directly related to delivering platform services to you. These purposes include:
Marketing Consent: rm999 will only send you promotional or marketing communications if you have given explicit consent to receive them at the point of registration. You may withdraw this consent at any time by contacting the rm999 support team.
Rm999 does not sell members' personal data. However, in the course of operating the platform, there are limited circumstances where rm999 may need to share certain personal data with selected third parties:
In all of the above cases, rm999 ensures that data sharing is kept to the minimum necessary, and that recipients are bound by appropriate security and confidentiality obligations. rm999 does not share any data with third parties for advertising or marketing purposes without your consent.
Rm999 invests seriously in security infrastructure to ensure member personal data is protected at every stage of processing and storage. Key security measures implemented by rm999 include:
While rm999 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every possible cyber threat. We encourage all members to play their part in securing their accounts by using strong passwords, not sharing login credentials, and keeping their devices up to date with the latest security patches.
Rm999 uses cookies and other tracking technologies to keep the platform running smoothly and to deliver a better experience for you. The types of cookies rm999 uses are as follows:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for core platform functions such as maintaining login sessions and security. Cannot be disabled without affecting platform functionality. |
| Preference Cookies | Stores your preferences such as interface language and display settings to deliver a more personalised experience. |
| Analytics Cookies | Collects aggregated, anonymised usage data to help rm999 understand how the platform is used, for the purpose of ongoing improvement. |
| Security Cookies | Helps detect suspicious activity, unauthorised login attempts, and protects your account against security threats. |
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the rm999 Platform, including your ability to log in to your account. rm999 recommends keeping essential and security cookies enabled for an optimal and secure gaming experience.
Rm999 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to meet applicable legal obligations — whichever is longer. rm999's data retention guidelines are as follows:
Upon expiry of the retention period, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered. rm999's data deletion process is periodically audited to ensure compliance.
As an rm999 member and data subject under Malaysia's PDPA 2010, you have the following rights concerning your personal data:
You have the right to request a copy of the personal data rm999 holds about you. Requests will be processed within 21 business days.
If your personal data on rm999's records is inaccurate or outdated, you have the right to request a correction at no charge.
In certain circumstances, you may request deletion of your personal data — subject to rm999's legal obligations, which may preclude immediate deletion.
You may withdraw consent for certain data processing activities (such as marketing communications) at any time by contacting rm999 support.
You may object to the processing of your personal data for direct marketing purposes. rm999 will action your objection immediately.
In certain circumstances, you have the right to receive your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, you may contact the rm999 support team via live chat on the platform or by email at support@rm999.top. rm999 may require identity verification before processing any data-related requests to ensure your own privacy is not compromised.
The rm999 platform is intended for adult users aged 18 and above only. rm999 does not knowingly collect, process, or store the personal data of any individual under the age of 18. Registering an rm999 account requires confirmation that the applicant is at least 18 years of age.
Should rm999 discover or become aware that personal data of a minor has been collected without appropriate age verification, we will take immediate steps to delete the relevant data and close the account involved. If you believe rm999 may have inadvertently collected data from a minor, please contact us immediately at support@rm999.top.
Parents and guardians are responsible for ensuring that minors in their care do not access the rm999 platform. If you discover that an rm999 account is being used by a minor, please report it to us immediately.
Rm999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, updated legal requirements, or improvements to our security procedures. Any material amendments will be communicated to members via in-platform notifications or email.
The "Last Updated" date at the top of this document will always reflect the latest version of rm999's Privacy Policy. We encourage you to review this page periodically. Continued use of the rm999 platform following the publication of any amendments will be deemed acceptance of the revised terms.
Previous versions of rm999's Privacy Policy are available upon request from our support team, for reference or comparison purposes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how rm999 handles your personal data, please contact us through the following channels:
For formal requests relating to your data rights under PDPA 2010, please contact us by email with the subject line "Data Privacy Request" and clearly state the nature of your request (access, correction, erasure, etc.). rm999 will verify your identity before processing any request involving personal data.
If you are not satisfied with rm999's response to your privacy enquiry, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP), the statutory body responsible for overseeing PDPA compliance in Malaysia.
This Privacy Policy should be read in conjunction with Terms & Conditions and Responsible Gaming rm999. Together, these three documents form a comprehensive protection framework for every member on our platform.
Every stage of your interaction with rm999 is designed with data security as the top priority
During registration, your Malaysian phone number is verified via SMS OTP. All data entered is encrypted immediately before reaching rm999's servers. Passwords are stored as cryptographic hashes — never in plain text.
When you deposit using Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, or FPX Maybank2u/CIMB Clicks, transactions are processed through a secure payment gateway. rm999 does not store your eWallet account details directly in our systems.
Every Live Casino session, Sports Betting wager (Malaysia Super League, EPL, badminton), Virtual Sports game, or lottery play on rm999 is securely recorded. This data is used for account record-keeping and legal compliance — it is not shared with advertisers.
Identity verification documents submitted for rm999's KYC process are stored in an encrypted, isolated environment with strictly enforced access controls. Only authorised personnel may access these documents, and solely for verification purposes.
Withdrawals to verified eWallets are processed through encrypted channels. rm999 only processes withdrawals to payment methods registered in your own name, ensuring your funds cannot be accessed by unauthorised parties.
Answers to the most frequently asked privacy questions from Malaysian members